IT Support Newbury & Thatcham

Instant Remote IT Support

Our remote desktop and IT support service can cater for the needs of small and medium sized businesses with anything between 5 to 250 employees. We provide remote server support and remote desktop support services for machines running Windows, Linux, Mac and Cisco operating systems. We can also provide technical support services for smartphones and tablets.

Our Newbury based engineers are amongst some of the most experienced in the industry and are fully versed in all major operating systems, including Linux, Windows and Mac desktops and servers. They also have all the relevant Microsoft and Linux certifications you would expect from one of Newbury’s leading IT support companies.

We use award winning, simple yet powerful remote IT support software that lets us connect to any device you need help with. With TeamViewer we can view your screen from our offices, take control of your mouse and fix any issues you have rapidly, reducing costs and time spent on fixing problems.

Do you need to work from home?

Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:

• Access work servers from home
• Access work PC from home
• Video conferencing and remote video meetings
• Remote office file server or database access
• Access to all your office files from home
• Remote desktop access to your PC screen in the office
• Remote telephone systems / VoIP systems that let you

IT Consultants Newbury and Thatcham

With our main office based in the heart of Newbury’s historic city centre, Netzen have been providing market leading IT consulting services to Newbury businesses since 2005. Over that time we’ve helped support businesses and organisations of all sizes, from small four and five person startups to medium sized enterprises with as many as 250 people.

Unlike most IT companies in Newbury and Thatcham, we don’t believe in a one size fits all approach, which is why our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their businesses grow and develop.

Depending on the services you require, we can provide you with a dedicated technical consultant, who will provide all the technical support your business network, servers, PCs and laptops require

We have consultants in Newbury and Thatcham who can help with:

• IT infrastructure projects
• Network design and configuration
• Custom website design that looks awesome on desktop and mobile devices
• Cyber Security and threat mitigation
• Web design and Search Engine Optimisation
• IT Support and on-going maintenance
• Web applications build
• Fully managed dedicated server hosting
• Sage/Xero and other accountancy software solutions
• VoIP systems that are simple with fixed minutes per handset per month
• On-site ‘hands’ for data centre work

Contact us for a free quote today.

Managed IT Services Simplified

Working with a managed IT services provider isn’t just about peace of mind, it’s about freeing up precious resources so you and your staff can focus on doing what you do best.

Our managed IT services will flex and adapt to your businesses ever changing needs, by offering a complete range of IT services, from managed cloud servers to website design, development and SEO.

Whatever your IT infrastructure or in-house technical resources, our professional managed service is designed to work for you and your Newbury business. Whilst other IT companies offer complex or confusing contracts, we believe that simplicity works best every time. It’s why all our managed IT service contracts are transparent and completely flexible.

IT Management, Simplified.

Serving Newbury’s IT Support needs since 2005

We live and breathe computers and networks here at Netzen. Nothing gets us up in the morning like the thought of another day supporting Newbury’s dynamic and exciting small business community.

Our IT technicians and engineers have worked with loads of Newbury businesses across all sorts of industry sectors and have amassed a ton of invaluable experience as a result. By tapping into this knowledge, you can take informed decisions that will put your business in a good position in the future, whether that’s the installation of the right broadband or penetration testing to make sure your network and the data stored on it is as secure as it can be.

Why Newbury Businesses choose Netzen

We don’t like to brag, but we’re very good at what we do. We are also committed to your business for the long term. In fact, many of our clients have come to see us as an extension of their own teams with the only difference being is that we have the in-house experience, resources and economies of scale to effortlessly adapt to the increasing demands on your IT infrastructure as your business grows.

This is the nature of small business IT support and it’s what we have built our business model around. By appreciating why small businesses need IT support in the first place we can better become that crucial pillar in your business’s success and not just a faceless service provider who’s only there when things go wrong.

Here are just a few reasons why so many exciting and ambitious Newbury businesses have chosen to put their IT support in our hands (and continue to do so):

• Fixed price IT support
We offer the same monthly fee, no matter how often your company needs to make use of our IT support services .
• Unlimited telephone support
You can call our Newbury office on 01635 899899 whenever you need to get IT support and as many times as is necessary.
• Unlimited remote support
Super fast remote support is provided by our quick remote login software, allowing for fast fixes wherever you are in the world.
• Free web hosting
We can save you money by bundling in free web hosting with your IT support package. It’s on us, don’t worry!
• Server monitoring
With all our support packages we connect up critical devices like servers to our monitoring software solution to proactively fix major issues before they impact your business.
• Backup monitoring
We offer daily off-site remote backup solutions that are monitored every morning to ensure they have been successful.
• Faster response times
We fix issues fast with remote support, and offer a range of Service Level Agreements (SLAs) to guarantee a response within a set time-frame (usually between 2 to 4 hours).
• Windows, Mac and Linux support
We support for Windows, Mac & Linux and our team have extensive operating system knowledge allowing them to work with all PC/Server platforms.
• New PC’s and Servers at trade prices
We are registered Dell Partners and offer great prices on new hardware, all of which comes with 3 or 5 years next business day warranty support.
• Certified professionals
Netzen’s Newbury IT Support team have a multitude or Microsoft and Linux certifications so you can rest assured your IT infrastructure is in safe hands.

Want to find out more about our IT Support for Newbury businesses?

We love to chat about all things IT. Whether it’s network support, server support or desktop support, we are around weekdays 9am – 5:30pm to chat about the technical needs and requirements of your Newbury business.

So why not give our Newbury office a call today on 01635 899899 for a natter. If you like what we have to say, then we can go from there.

Alternatively, if you’d prefer you can get in touch with us a number of other ways:

• Request a Free Quote Online
• Email Sales
• Other Contact Options