IT Support Marlow

IT Support for Businesses in Marlow

Business IT Support in Marlow & surrounding areas for companies with 5-250 computers providing Support for Servers & Desktops running Windows, Linux, Mac & Cisco operating systems and Smart Phones.

Netzen engineers are experienced with Linux, Windows & Mac Desktops & Server and have the relevant Microsoft / Linux certifications you would expect from a leading IT Support company.

A Complete Suite of IT Support Services

Unlike many IT companies in Marlow, Netzen offer all our Marlow clients a comprehensive range of professional services and IT tech support. Some of these services include:

Helpdesk support for desktops, laptops, servers and phones
Microsoft Office 365, Azure and other cloud platform management and provisioning
Daily remote offsite backup solutions where the data is stored in the UK
Custom website design that looks awesome on desktop and mobile devices
Server management (whether in the cloud or in-house, we support all systems)
High speed dedicated leased line or fibre internet services
Rack and Comms room management
Cloud file hosting on your own dedicated private server
VPN and remote worker systems, allowing employees to work anywhere they have internet
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

Instant Remote IT Support

Our remote desktop and IT support service can cater for the needs of small and medium sized businesses with anything between 5 to 250 employees. We provide remote server support and remote desktop support services for machines running Windows, Linux, Mac and Cisco operating systems. We can also provide technical support services for smartphones and tablets.

Our Marlow based engineers are amongst some of the most experienced in the industry and are fully versed in all major operating systems, including Linux, Windows and Mac desktops and servers. They also have all the relevant Microsoft and Linux certifications you would expect from one of Marlow’s leading IT support companies.

We use award winning, simple yet powerful remote IT support software that lets us connect to any device you need help with. With TeamViewer we can view your screen from our offices, take control of your mouse and fix any issues you have rapidly, reducing costs and time spent on fixing problems.

Do you need to work from home?

Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:

Access work servers from home
Access work PC from home
Video conferencing and remote video meetings
Remote office file server or database access
Access to all your office files from home
Remote desktop access to your PC screen in the office
Remote telephone systems / VoIP systems that let you

IT Consulting in Marlow

Marlow has the most diverse economy of all the UK’s main employment centres and has seen the fastest rate of private-sector jobs growth of any UK city and has the highest ratio of public to private sector jobs of all the UK’s Core Cities. The booming economy and business centre of Leeds has kept Netzen busy supporting both small and large businesses over the last 10 years in the city.

We don’t believe in a one size fits all approach, which is why our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their businesses grow and develop.

We have a pool of dedicated consultants specialising in all areas of IT, from leased lines to Microsoft Azure and Office 365 solutions, we have someone ready to assist you in finding the correct solution for your requirements.

We have consultants in Marlow who can help with:

IT infrastructure projects
Network design and configuration
Custom website design that looks awesome on desktop and mobile devices
Cyber Security and threat mitigation
Web design and Search Engine Optimisation
IT Support and on-going maintenance
Web applications build
Fully managed dedicated server hosting
Sage/Xero and other accountancy software solutions
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

Call our Marlow office for a chat about your companies IT requirements today on 01628 200 555

Interested in using Netzen for your IT Support?

Your local IT support provider in Marlow

Netzen Solutions have provided IT support to our company for several years. The are extremely knowledgeable, efficient and responsive to queries and requests for assistance. I would not hesitate in recommending them to any business looking for reliable and reputable IT support.
Toby Martin / Director, Reside Bath Ltd

Netzen Solutions have provided our IT support for over 5 years and we have found them to be consistently professional, efficient & approachable, with the ability to find workable, user-friendly solutions for us. We have always found that Netzen respond quickly to any of our IT problems and queries as they arise, which is essential to us as a busy architectural practice.
Mark Watson / Principal Architect, Watson Bertram & Fell Limited

Netzen Solutions have provided IT office support for my company over the last 3 years. The initial set up of IT systems for both on site and remote working were handled very efficiently and cost effectively. Netzen were able to bring solutions to our working problems. Ongoing IT support through Netzen has been prompt at all times.
Mike Guerin / Director, Caspian Networks Ltd t/a McDonald's Bristol. A Franchisee of McDonald's Corporation

Netzen Solutions Ltd have provided first class IT support to our companies over the last 2 years. They have undertaken server upgrades, assisted in office IT moves as well as hosting our website and e-mails. They have always managed to be prompt when responding to problems, whether it be with an on-site visit or remotely dialing in. I would highly recommend Netzen Solutions Ltd to any business looking for IT Support.
Steve Butterworth / Director, Pro Concept Management Ltd

Frequently Asked Questions

Do you provide Service Level Agreements (SLAs)?

Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.

What hours do you provide IT support?

We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.

Does your IT support cover Apple Macs and smart phones?

Yes we can support Apple Macs and smart phones.

Will I get transferred from one person to another during an IT support call or case?

No, whoever deals with your case will see it through to completion from start to finish.

Can you organise IT projects like office moves as part of your IT support?

Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.

Can you provide leased lines and high speed internet as part of your IT support?

Yes we have researched the whole market and can obtain high speed leased lines at half the price of BT.

How long have you been providing IT support?

We were incorporated in 2005, and now have 15 years of service under our belt.

How do I log an IT support problem with you?

You can call us, email us or chat to us via our livechat.