IT Support Bristol

Bristol’s Premier IT Support Service

Providing IT Support since 2005, Netzen offer full IT support services to businesses across Bristol and throughout the surrounding area. From Barrow Gurney to Bradley Stoke, Clifton to Keynsham and beyond, our team of experienced IT engineers and technicians work tirelessly with many Bristol businesses, both remotely and on-site.

Netzen engineers are experienced with Linux, Windows & Mac Desktops & Server and have the relevant Microsoft / Linux certifications you would expect from a leading IT Support company.

SME IT Support Solutions

Netzen provide IT Support contracts for Small to Medium Businesses with 5-250 employees in the Bristol area, prices from £10 per PC, contact us for more information and a pricing overview. Give our Bristol office a call today to find out what we can do for you on 01173 250 152.

A Complete Suite of IT Support Services

We offer all our Bristol clients a comprehensive range of professional services and IT tech support. Some of these services include:

Microsoft Office 365, Azure and other cloud platform management and provisioning
Daily remote offsite backup solutions where the data is stored in the UK
Custom website design that looks awesome on desktop and mobile devices
Server management (whether in the cloud or in-house, we support all systems)
High speed dedicated leased line or fibre internet services
Rack and Comms room management
Cloud file hosting on your own dedicated private server
VPN and remote worker systems, allowing employees to work anywhere they have internet
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

We’ve got you covered

All of our IT support packages come with the following proactive solutions that take care of your business systems 24/7.

Instant Remote IT Support

Our remote desktop and IT support service can cater for the needs of small and medium sized businesses with anything between 5 to 250 employees. We provide remote server support and remote desktop support services for machines running Windows, Linux, Mac and Cisco operating systems. We can also provide technical support services for smartphones and tablets.

Our Bristol based engineers are amongst some of the most experienced in the industry and are fully versed in all major operating systems, including Linux, Windows and Mac desktops and servers. They also have all the relevant Microsoft and Linux certifications you would expect from one of Bristol’s leading IT support companies.

We use award winning, simple yet powerful remote IT support software that lets us connect to any device you need help with. With TeamViewer we can view your screen from our offices, take control of your mouse and fix any issues you have rapidly, reducing costs and time spent on fixing problems.

Do you need to work from home?

Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:

Access work servers from home
Access work PC from home
Video conferencing and remote video meetings
Remote office file server or database access
Access to all your office files from home
Remote desktop access to your PC screen in the office
Remote telephone systems / VoIP systems that let you

IT Consultants in Bristol

With our main office based in the heart of Bristol’s historic city centre, Netzen have been providing market leading IT consulting services to Bristol businesses since 2005. Over that time we’ve helped support businesses and organisations of all sizes, from small four and five person startups to medium sized enterprises with as many as 250 people. Unlike many IT companies in Bristol, Netzen don’t just offer IT support services, we can consult with a range of technologies such a mobile app development, websites/SEO and cloud infrastructure projects.

We don’t believe in a one size fits all approach, which is why our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their businesses grow and develop.

Depending on the services you require, we can provide you with a dedicated technical consultant, who will provide all the technical support your business network, servers, PCs and laptops require

We have consultants in Bristol who can help with:

IT infrastructure projects
Network design and configuration
Custom website design that looks awesome on desktop and mobile devices
Cyber Security and threat mitigation
Web design and Search Engine Optimisation
IT Support and on-going maintenance
Web applications build
Fully managed dedicated server hosting
Sage/Xero and other accountancy software solutions
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

Managed IT Services Simplified

Working with a managed IT services provider isn’t just about peace of mind, it’s about freeing up precious resources so you and your staff can focus on doing what you do best.

Our managed IT services will flex and adapt to your businesses ever changing needs, by offering a complete range of IT services, from managed cloud servers to website design, development and SEO.

Whatever your IT infrastructure or in-house technical resources, our professional managed service is designed to work for you and your Bristol business. Whilst other IT companies offer complex or confusing contracts, we believe that simplicity works best every time. It’s why all our managed IT service contracts are transparent and completely flexible.

IT Management, Simplified.

Serving Bristol’s IT Support needs since 2005

We live and breathe computers and networks here at Netzen. Nothing gets us up in the morning like the thought of another day supporting Bristol’s dynamic and exciting small business community.

Our IT technicians and engineers have worked with loads of Bristol businesses across all sorts of industry sectors and have amassed a ton of invaluable experience as a result. By tapping into this knowledge, you can take informed decisions that will put your business in a good position in the future, whether that’s the installation of the right broadband or penetration testing to make sure your network and the data stored on it is as secure as it can be.

Why Bristol Businesses choose Netzen

We don’t like to brag, but we’re very good at what we do. We are also committed to your business for the long term. In fact, many of our clients have come to see us as an extension of their own teams with the only difference being is that we have the in-house experience, resources and economies of scale to effortlessly adapt to the increasing demands on your IT infrastructure as your business grows.

This is the nature of small business IT support and it’s what we have built our business model around. By appreciating why small businesses need IT support in the first place we can better become that crucial pillar in your business’s success and not just a faceless service provider who’s only there when things go wrong.

Here are just a few reasons why so many exciting and ambitious Bristol businesses have chosen to put their IT support in our hands (and continue to do so):

• Fixed price IT support
We offer the same monthly fee, no matter how often your company needs to make use of our IT support services .
• Unlimited telephone support
You can call our Bristol office on 01173 250 152 whenever you need to get IT support and as many times as is necessary.
• Unlimited remote support
Super fast remote support is provided by our quick remote login software, allowing for fast fixes wherever you are in the world.
• Free web hosting
We can save you money by bundling in free web hosting with your IT support package. It’s on us, don’t worry!
• Server monitoring
With all our support packages we connect up critical devices like servers to our monitoring software solution to proactively fix major issues before they impact your business.
• Backup monitoring
We offer daily off-site remote backup solutions that are monitored every morning to ensure they have been successful.
• Faster response times
We fix issues fast with remote support, and offer a range of Service Level Agreements (SLAs) to guarantee a response within a set time-frame (usually between 2 to 4 hours).
• Windows, Mac and Linux support
We support for Windows, Mac & Linux and our team have extensive operating system knowledge allowing them to work with all PC/Server platforms.
• New PC’s and Servers at trade prices
We are registered Dell Partners and offer great prices on new hardware, all of which comes with 3 or 5 years next business day warranty support.
• Certified professionals
Netzen’s Bristol IT Support team have a multitude or Microsoft and Linux certifications so you can rest assured your IT infrastructure is in safe hands.

Want to find out more about our IT Support for Bristol businesses?

We love to chat about all things IT. Whether it’s network support, server support or desktop support, we are around weekdays 9am – 5:30pm to chat about the technical needs and requirements of your Bristol business.

So why not give our Bristol office a call today on 01173 250 152 for a natter. If you like what we have to say, then we can go from there.

Alternatively, if you’d prefer you can get in touch with us a number of other ways:

Your local IT support provider in Bristol

Netzen Solutions have provided IT support to our company for several years. The are extremely knowledgeable, efficient and responsive to queries and requests for assistance. I would not hesitate in recommending them to any business looking for reliable and reputable IT support.
Toby Martin / Director, Reside Bath Ltd

Netzen Solutions have provided our IT support for over 5 years and we have found them to be consistently professional, efficient & approachable, with the ability to find workable, user-friendly solutions for us. We have always found that Netzen respond quickly to any of our IT problems and queries as they arise, which is essential to us as a busy architectural practice.
Mark Watson / Principal Architect, Watson Bertram & Fell Limited

Netzen Solutions have provided IT office support for my company over the last 3 years. The initial set up of IT systems for both on site and remote working were handled very efficiently and cost effectively. Netzen were able to bring solutions to our working problems. Ongoing IT support through Netzen has been prompt at all times.
Mike Guerin / Director, Caspian Networks Ltd t/a McDonald's Bristol. A Franchisee of McDonald's Corporation

Netzen Solutions Ltd have provided first class IT support to our companies over the last 2 years. They have undertaken server upgrades, assisted in office IT moves as well as hosting our website and e-mails. They have always managed to be prompt when responding to problems, whether it be with an on-site visit or remotely dialing in. I would highly recommend Netzen Solutions Ltd to any business looking for IT Support.
Steve Butterworth / Director, Pro Concept Management Ltd

Frequently Asked Questions

Do you provide Service Level Agreements (SLAs)?

Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.

What hours do you provide IT support?

We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.

Does your IT support cover Apple Macs and smart phones?

Yes we can support Apple Macs and smart phones.

Will I get transferred from one person to another during an IT support call or case?

No, whoever deals with your case will see it through to completion from start to finish.

Can you organise IT projects like office moves as part of your IT support?

Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.

Can you provide leased lines and high speed internet as part of your IT support?

Yes we have researched the whole market and can obtain high speed leased lines at half the price of BT.

How long have you been providing IT support?

We were incorporated in 2005, and now have 15 years of service under our belt.

How do I log an IT support problem with you?

You can call us, email us or chat to us via our livechat.