IT Support Bath

IT Support & Services for Businesses in Bath

Netzen offer business IT Support in Bath & surrounding areas for companies with 5-250 computers providing IT Support for Servers & Desktops running Windows, Linux, Mac & Cisco operating systems and Smart Phones. Netzen, along with other organisations like Bath Digital are trying to supercharge Bath City technology and bring businesses up to date with the latest available internet connections and technology.

Netzen engineers are experienced with Linux, Windows & Mac Desktops & Server and have the relevant Microsoft / Linux certifications you would expect from a leading IT Support company.

IT Support Services for Bath

Netzen provide IT support in Bath for Small to Medium sized Businesses with 5-250 employees in the Bath area, prices from £10 per PC, contact us for more information and a pricing overview. If your business is located more towards Bristol, check out our IT support Bristol page.

A Complete Suite of IT Support Services

We offer all our Bath clients a comprehensive range of professional services and IT tech support. Some of these services include:

Helpdesk support for desktops, laptops, servers and phones
Microsoft Office 365, Azure and other cloud platform management and provisioning
Daily remote offsite backup solutions where the data is stored in the UK
Custom website design that looks awesome on desktop and mobile devices
Server management (whether in the cloud or in-house, we support all systems)
High speed dedicated leased line or fibre internet services
Rack and Comms room management
Cloud file hosting on your own dedicated private server
VPN and remote worker systems, allowing employees to work anywhere they have internet
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

We’ve got you covered

All of our IT support packages come with the following proactive solutions that take care of your business systems 24/7.

Instant Remote IT Support

We can fix your IT issues quickly using our instant remote support solution. Our software will run on Windows, Mac and Linux PCs allowing us to access all systems within your business environment no matter the operating system you work on.

Our Bath based engineers some of the most experienced in the industry and are fully versed in all major operating systems, including Linux, Windows and Mac desktops and servers. We ensure our staff are always following their passion within the IT industry and provide excellent training and certification pathways so that they can achieve their goals. As you would expect they have all the relevant Microsoft and Linux certifications to ensure the correct and proper diagnosis is made when troubleshooting IT problems.

We use award winning, simple yet powerful remote IT support software that lets us connect to any device you need help with. With TeamViewer we can view your screen from our offices, take control of your mouse and fix any issues you have rapidly, reducing costs and time spent on fixing problems.

Do you need to work from home?

Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:

Access work servers from home
Access work PC from home
Video conferencing and remote video meetings
Remote office file server or database access
Access to all your office files from home
Remote desktop access to your PC screen in the office
Remote telephone systems / VoIP systems that let you

Bath based IT Consultants

With our main office based in the heart of Bath’s historic city centre, Netzen have been providing market leading IT consulting services to Bath based businesses since 2005. Over that time we’ve helped support businesses and organisations of all sizes, from small four and five person startups to medium sized enterprises with as many as 250 people. Unlike other IT companies in Bath, Netzen don’t just offer IT support, we offer a range of other IT services too.

We have consultants in Bath who can help with:

IT infrastructure projects
Network design and configuration
Custom website design that looks awesome on desktop and mobile devices
Cyber Security and threat mitigation
Web design and Search Engine Optimisation
IT Support and on-going maintenance
Web applications build
Fully managed dedicated server hosting
Sage/Xero and other accountancy software solutions
VoIP systems that are simple with fixed minutes per handset per month
On-site ‘hands’ for data centre work

We don’t believe in a one size fits all approach, which is why our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their businesses grow and develop.

Depending on the services you require, we can provide you with a dedicated technical consultant, who will provide all the technical support your business network, servers, PCs and laptops require

Our prices are amongst the most competitive in Bath, starting at as little as £10 per PC.

Would you like to discuss IT Support for your Bath business?

Call our Bath office for a chat about your companies IT requirements today on 01225 588588.

Interested in using Netzen for your IT Support?

Your local IT support provider in Bath

Netzen Solutions have provided IT support to our company for several years. The are extremely knowledgeable, efficient and responsive to queries and requests for assistance. I would not hesitate in recommending them to any business looking for reliable and reputable IT support.
Toby Martin / Director, Reside Bath Ltd

Netzen Solutions have provided our IT support for over 5 years and we have found them to be consistently professional, efficient & approachable, with the ability to find workable, user-friendly solutions for us. We have always found that Netzen respond quickly to any of our IT problems and queries as they arise, which is essential to us as a busy architectural practice.
Mark Watson / Principal Architect, Watson Bertram & Fell Limited

Netzen Solutions have provided IT office support for my company over the last 3 years. The initial set up of IT systems for both on site and remote working were handled very efficiently and cost effectively. Netzen were able to bring solutions to our working problems. Ongoing IT support through Netzen has been prompt at all times.
Mike Guerin / Director, Caspian Networks Ltd t/a McDonald's Bristol. A Franchisee of McDonald's Corporation

Netzen Solutions Ltd have provided first class IT support to our companies over the last 2 years. They have undertaken server upgrades, assisted in office IT moves as well as hosting our website and e-mails. They have always managed to be prompt when responding to problems, whether it be with an on-site visit or remotely dialing in. I would highly recommend Netzen Solutions Ltd to any business looking for IT Support.
Steve Butterworth / Director, Pro Concept Management Ltd

Frequently Asked Questions

Do you provide Service Level Agreements (SLAs)?

Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.

What hours do you provide IT support?

We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.

Does your IT support cover Apple Macs and smart phones?

Yes we can support Apple Macs and smart phones.

Will I get transferred from one person to another during an IT support call or case?

No, whoever deals with your case will see it through to completion from start to finish.

Can you organise IT projects like office moves as part of your IT support?

Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.

Can you provide leased lines and high speed internet as part of your IT support?

Yes we have researched the whole market and can obtain high speed leased lines at half the price of BT.

How long have you been providing IT support?

We were incorporated in 2005, and now have 15 years of service under our belt.

How do I log an IT support problem with you?

You can call us, email us or chat to us via our livechat.